Terms and Conditions

Cancellation Policy
Reservations must be cancelled at least 2 hrs prior to the scheduled city of service pick up time otherwise a late cancellation or no-show fee will apply. See the complete cancellation policy below.

Change and Cancellation Policies
For reservations in the United States, a change fee or late cancellation fee of $75.00 will be charged to all transfer reservations changed or cancelled within the minimum stated time and prior to the scheduled pick up time in the city of service. For all other countries, the applicable base transfer rate applies. For hourly service, in all countries, the change or late cancellation fee is equal to the hourly minimum will apply.*

A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus gratuity, STC, airport fee, fuel surcharge, tolls, parking and other charges will be charged if the passenger does not arrive, as scheduled, at the designated customer/chauffeur meeting location for all reservations.*

To avoid a late cancellation or no show fee, the reservation must be cancelled in accordance with the cancellation policy noted in your email confirmation. To do so you may either SMS, call 1 310 800 8486 or cancel your reservation via email at cancellation@gabriel-limo.com. For calls outside the United States call +1.310.800.8486.

If you experience difficulty locating the chauffeur, please call the Service Provider telephone number listed on the email confirmation. Leaving the pick-up location without notifying gabriel-limo will result in a no-show charge.

*Applies to all reservations where the pick up location is within the local city metropolitan area. The local city metropolitan area is defined as within 60 miles of the downtown or city center. All services outside the local metropolitan area may be assessed the actual drive time to/from the pick-up location.

** Special Event Change and Cancellation Policies supersede gabriel-limo standard Change and Cancellation Policies and are noted on confirmations.

Garage-to-Garage Calculations
Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continues through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however does not always reflect the exact number of billable hours.

Wait Time - Airport Transfers
All airport transfers allow for reasonable wait time due to flight and baggage delays. If the customer requests additional wait time at either the pickup or destination location, it will be added to the transfer rate, which will be the hourly rate of the vehicle prorated at fifteen (15) minute intervals.

Wait Time - Non-Airport Transfers
Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.

Surface Transportation Charge (STC)
STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.

Fuel Surcharge
For services in the United States, the Fuel Surcharge is calculated based on the Energy Information Agency's (EIA's) published national averages. Quoted amount may differ from billed amount based on rates in effect when services are provided.

Child Safety Seats
For safety reasons of providing age and weight appropriate equipment, Gabriel-limo does not provide child safety or booster seats. However, customers may provide and install their own child safety or booster seats.

Exchange Rate
Rates are subject to change without notice. Gabriel-limo is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control. Any quoted rate is based on the exchange rate in effect at the time of booking. The final bill will be calculated on the exchange rate in effect at the time of billing.

Rate Estimate
The rate presented to you prior to your trip is an initial estimate of the cost of service as reserved. Wait time, taxes, extra stops or additional services may change your rate.

Lost or Misplaced Items
Please note that Gabriel-limo assumes no liability for any lost or misplaced personal property or any other items left in any vehicle.